The joint symposium - organized by top Public Security Ministry researcher Dr. Yisrael Barak and his counterparts at the US's National Institute of Justice and convened under the banner 'To Serve and to Protect: Police and Policing in the Age of Terror,' paired up American-Israeli research duos who had worked together to formulate position papers. .
Source link: http://www.jpost.com/servlet/Satellite?cid=1192380645063&pagename=JPost%2FJPArticle%2FShowFull
Although investments in enterprise applications such as ERP and CRM have enhanced efficiency, they have also reduced long-term effectiveness due to the creation of many data silos, thick-client interfaces and inflexible architectures. However, contact centers cannot rip and replace existing IT investments. Instead, any contact center initiative must not only extend and leverage investments, but also provide flexibility for future projects and enable adoption of newer.
Source link: http://whitepaper.informationweek.com/cmpinformationweek/search/index/sol_summary/78987?pos=5&trkpg=PARTNER_SEARCH_RESULTS_CMPINFORMATIONWEEK&stype=industries&n=78987&c=CMPINFORMATIONWEEK
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